Refund and Returns Policy

🚚 SHIPPING & RETURN POLICY

At IKHWAAN, every order is treated as a royal request — crafted, packed, and shipped with utmost precision.

1. Shipping

We deliver worldwide through premium courier partners.
Each order is securely packed in temperature-controlled, moisture-resistant luxury packaging.

2. Processing Time

Orders are processed within 2–4 business days, with delivery times depending on your location.
International shipping may take 7–14 days.

3. No Cash on Delivery

We do not offer COD under any circumstances. All payments must be completed online before dispatch.

4. Returns & Exchanges

Due to the delicate nature of fragrance products and hygiene protocols, returns and exchanges are not accepted unless:

You receive a damaged or incorrect product (verified within 24 hours of delivery).

To initiate a claim, contact us with unboxing video proof at support@ikhwaanluxury.com.

5. Customs & Duties

International buyers are responsible for any customs, taxes, or import duties applicable in their country.

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